Frequently Asked Questions

Sales

• What is the difference between Mechanica Standard Editions Full and Upgrade?
• What is the difference between Mechanica Standard Edition and Mechanica Professional Edition?
• What is the return policy?
• Can Mechanica Software ship to P.O. Boxes, APO's, or FPO's?
• What methods of payment are available for Mechanica Software?
• What should I do if Google rejects my credit card?

Installation and Support

• What operating systems does Mechanica run on?
• What software is incompatible with Mechanica?
• Is a security token or dongle required to run Mechanica?
• What are the minimum requirements for Mechanica?
• Can I use Bloomberg market data with Mechanica?
• Is there a users' list or forum available?
• I just bought Mechanica, now what?

What is the difference between Mechanica Standard Editions Full and Upgrade?

The software and service are the same. The Upgrade version is discounted in price for Trading Recipes users who purchased their copy of Trading Recipes before February 1, 2007. The Full version is available for those who have never purchased Trading Recipes.

What is the difference between Mechanica Standard Edition and Mechanica Professional Edition?

A comparison chart between the two versions is also available.

What is the return policy for Mechanica Standard Edition?

No returns will be given on Mechanica Standard Edition (Upgrade version) purchases.

Returns will be accepted for 30 days from shipment for Mechanica Standard Edition (Full version). Credit for purchase will be issued less $200.00 restock fee after return and inspection of USB security device.

Can Mechanica Software ship to P.O. Boxes, APO's, or FPO's?

Mechanica Software will not ship to P.O. Boxes.

Mechanica Software can ship to APO's and FPO's. Order the Mechanica package with shipping and handling to the United States.

What methods of payment are available for Mechanica Software?

All version of Mechanica are available for purchase by four different methods:

• Google Checkout - this is typically the fastest method. Choose the correct shipping option and click the Google Checkout link from the products page.
   
  
• Fax - Please fill out this PDF document and fax it to +1-410-263-3664. No cover sheet is required. If you are ordering Mechanica Standard Edition (Upgrade Version), be sure to include your Trading Recipes Serial Number below the order box on the PDF document.
   
  
• Check or money order - Please fill out this PDF document and send it accompanied by the appropriate funds to:
   
  Mechanica Software, Inc.
  1009 Bay Ridge Ave.
  Suite 160
  Annapolis, MD 21403
  USA
   
  
• Wire transfer - Please contact sales if you require wiring instructions: sales@mechanicasoftware.com.
   
  

What should I do if Google rejects my credit card?

If you use Google Checkout to purchase Mechanica and you receive an email from Google saying that your credit card authorization failed, it probably means that either you typed in your credit card information incorrectly, or your credit card company has blocked the charge. If your credit card is typed in correctly, then there is a two-step process for authorizing your credit card:

1. Call your credit card company and ask them to authorize the charge from Google * Mechanica Soft.
    
   
2. After the charge is authorized, go into your Google Checkout account, edit your credit card information, and simply resave the credit card information.
    
   

Resaving your credit card information (instead of just choosing the same card) will re-initiate Google Checkout's authorization process. If your credit card company has authorized the charge, then your credit card should be approved after resaving the information.

What operating systems does Mechanica run on?

All versions of Mechanica work on 32-bit computers running Windows XP. No other operating system is currently supported. All other versions of Windows are not supported. There is currently no support for Mechanica on Mac OS X, Linux, or UNIX.

What software is incompatible with Mechanica?

Kaspersky anti-virus conflicts with normal operation of Mechanica and is not compatible.

Is a security token or dongle required to run Mechanica?

Yes. A small USB security token is required to use Mechanica.

What are the minimum requirements for Mechanica?

Minimum recommended system requirements are a Pentium 4 class processor or better with at least 1 GB RAM (2 GB or more is recommended) and at least 4 GB disk space (possibly more depending on usage).

Can I use Bloomberg market data with Mechanica?

Mechanica uses end-of-day ascii data. For futures, you'll want to use back adjusted continuous contract data. For stocks you'll need split and dividend back adjusted data. The general field layout you'll want to specify is Date, Open, High, Low, Close, Volume, Open Interest (futures). This data is available from CSI, Pinnacle, and Bloomberg. There are others but we know these to be particularly reliable.

Additionally, the Mechanica Help file has a tutorial lesson devoted to the various aspects of data setup and maintenance.

Is there a users' list or forum available?

Yes. A users' forum for Standard and Professional users is available for registered users only: Mechanica Users' Forums.

I just bought Mechanica, now what?

We will process and ship your order usually within 1 business day. After your order ships, you can expect an email with your tracking number and Mechanica installation instructions. If you do not receive your welcome letter within 48 hours of placing the order, please contact us.